Recommended Resources - Customer Focus

Online Resources

• http://www.churchofthecustomer.com/
• http://www.creatingcustomerevangelists.com/testify/testify.pdf
• http://www.customersarealways.com/
• http://service.ducttapemarketing.com/
• http://custserv.gbwatch.com/
• http://www.refresher.com/archives9.html
• http://customersrock.wordpress.com/
• http://sethgodin.typepad.com/