Smile!

If there is one behavior that will almost surely result in a positive customer impact - it is a smile!

Considering the amount of dough that gets spent on customer service trainings, I just cannot understand why I don't see more of the Smile on many customer facing teams - receptions, check out counters, servers / waiters, etc.

Some benefits -

• Create a warm feeling at the contact point
• Shows the customer that the service agent is thinking of the customer too
• Has the potential to cushion the impact of any other goof ups your organization might do in the customer experince
• Acts as a hook to rope in renewed contacts
• If your don't give one, someone else will
• Giving one becomes even more important when you don't receive one

Shuruvadh

It had to start somewhere..so why not here - just now. This is how my blog on my special interest area customer centricity is beginning.

Goals :
1) Learning experince for viewers & myself
2) Build into a 1000 viewer blog within 6 months

Online Business Development

clipped from http://www.fastcompany.com/resources/networking/ Business development and business networking are naturally complementary to each other. This includes networking that is done on the Internet. Here's a look at how you can maximize your business development by networking online.