Customer Experience Resolutions

“Many companies have customer experience efforts underway and it’s time for them to embed customer experience management into the rhythm of their business — making it a fundamental part of how their organizations operate. Here are my 2011 resolutions for companies that have the courage and resolve to get to that next level.”
- Bruce Temkin

Read the full post here.

1 comment:

  1. We shall not send back customer until we satisfy him..i feel this should also be added ..

    Customer Service Resume