Dave Wolf's blog Creating Customers for Dummies is my inspiration for this entry.
Some excerpts from his entry :
When we fail to create value, we are compromising the first fundamental of business. We are here to create customers. We do this by creating unique value, consistently delivered. When we do this well, profit is the reward.
An earlier entry on customers / employee first ..profitability will follow.
Listening to your customers is absolutely the cornerstone of great customer service. It is also a way to make customers feel appreciated.
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