Kano Model - resources

Kano does seem to be in the air! I have come across atleast 4 blogs in the last few weeks bringing the Kano Model to the surface in the context of customer focus.

A few take aways & additional resources (at the end of this post) -
  • the model forces design teams to think from a customer perspective & helps bring a balance of what can be delivered & what is expected to be delivered
  • like a healthy food diet, service or product design too should allow for a proper mix of threshold, performance & excitement attributes
Such basic stuff ..yet needs to be reminded yet so often.


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