BW Customer Service Champs

Business Week has recently released its annual list of customer service champions.
Some of my notes & observations -
  • The list is dominated by car manufacturers & hotels.
  • When anyone mentions car rentals - Hertz is the first name that comes to most people's minds. But Enterprise seems to be ahead in quite a few lists - including this one.
  • Some adopted tips & tricks - 24 hour service chat on the web; freebies - especially car servicing; happy employees leading to superior service; focus on customer's overall experience; involvement of the top execs; etc.

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