- Not only does good customer service result in loyal customers, but bad service just drives them away.
- Average customer service just will not cut the mustard. If you are satisfied with good or average, you might as well kiss 75% of your customers goodbye.
Source: http://www.accenture.com/NR/rdonlyres/7D6D009D-598B-4B6F-8651-AAC3C2CA3717/52014/css_results_91.pdf
I get this from one of the blogs I came across (difference between good customer service and great customer service)..good is not just enough make it great!
ReplyDeleteGood customer service results in appreciative customers. Great customer service results in appreciative and impressed customers.
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