For someone passionate about customer centricity, its a delight to see an organization mention customer delight in the first quarter of its quarter ending report to its shareholders.
Infosys does exactly that in its latest report to its shareholders. They go on to list the awards & appreciations they have received from their customers for being focused on delight rather than just satisfaction.
If Infy takes this spirit beyond letters into action, the shareholders can rest assured that their networth will take an upward journey as a result.
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